Terms of Service
Effective date: April 1, 2026. Last updated: September 19, 2026.
These Terms of Service ("Terms") govern your use of Telzee ("Service"), operated by Resultris LLC, a Pennsylvania limited liability company ("Company," "we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms.
1. Account Registration
To use Telzee, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials, including the two-factor authentication method you enroll, and for all activity that occurs under your account.
2. Description of Service
Telzee provides cloud-based business phone services including business phone numbers, call routing and forwarding, business hours, call screening and spam filtering, voicemail with automated transcription and summaries, call recording, two-way SMS and MMS messaging, outbound calling from your business number, an automated AI receptionist, and related communications tools. The Service is provided on a subscription basis with various plan tiers. Features vary by plan as described on our pricing page.
3. Acceptable Use
You agree not to use the Service for:
- Any unlawful purpose or in violation of applicable laws
- Sending unsolicited bulk communications (spam)
- Harassing, threatening, or abusing any person
- Forwarding calls to, or placing calls to, numbers you are not authorized to use
- Interfering with or disrupting the Service
- Circumventing any usage limits or restrictions
4. Payment and Billing
Subscription fees are billed monthly in advance. Usage-based charges — call minutes, text message segments and AI receptionist minutes beyond the quantities included in your plan — are billed in prepaid $25 usage blocks charged to your payment method as you use them, at the rates published on the pricing page (currently 2.5¢ per call minute, 2¢ per text segment and 35¢ per AI receptionist minute). Unused block balance carries over from month to month and is refunded when you cancel. You set a monthly limit on usage blocks; when it is reached, usage beyond your plan pauses until you raise it or the next month begins. Add-ons (extra numbers, extra seats) and plan upgrades are charged when they are added. All prices are in US dollars; applicable sales, use or telecommunications taxes and regulatory fees may be added to your invoice. Except for the usage block balance, fees are non-refundable unless otherwise stated. We reserve the right to change pricing with 30 days notice.
5. Free Trial
New accounts may start with a 3-day free trial after completing billing checkout. A valid payment method is required when you begin the trial. Unless you cancel before the trial ends, the subscription automatically converts to paid billing. The trial is available once per account; an account that has previously held a subscription is billed immediately. During the trial, calls are tested on Telzee’s demo line; a phone number is provisioned when the paid subscription begins. We may modify or discontinue the free trial at any time.
6. Call Recording
If you enable call recording, you are solely responsible for complying with all applicable federal and state laws regarding call recording and consent. Many jurisdictions require all-party consent before recording a call. When recording is enabled, Telzee plays an automated notice to callers before the call is connected, but it is your responsibility to ensure compliance with the laws in your jurisdiction and the jurisdictions of your callers.
6a. SMS Messaging Program
Businesses on Telzee may send conversational and customer-care text messages (for example appointment details, quotes, photos, and follow-up questions) to customers who have consented — by texting the business's Telzee number first, or by giving the business their mobile number and agreeing to receive texts. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. A recipient may reply STOP to opt out at any time and HELP for help; opting out stops messages from that business number. Mobile information is not sold or shared with third parties for promotional or marketing purposes (see our Privacy Policy). You are responsible for obtaining and honoring consent for every number you text and for not sending marketing messages to customers who have not opted in to them.
6b. Carrier Texting Registration
United States carriers require businesses that send text messages from local numbers to be registered with an industry registry (known as 10DLC). Receiving texts does not require registration; sending does. Telzee files this registration on your behalf from information you provide in the Service and you are responsible for its accuracy. Registration is reviewed by third parties and typically takes 3–7 business days; we do not control the outcome or timing. The registry's fees are passed through to you at cost and added to your Telzee invoice once you authorize them in the Service: currently $4 brand registration and $15 campaign vetting, one time, then $2 per month for a sole proprietor and $4.50 and $15 one time, then $1.50 per month for a business with an EIN. If the registry rejects your submission and the correction requires re-registering the brand, the brand fee is charged again; vetting is never charged twice. On an account without a payment method the fees are held and added to your first invoice. The current amounts are always shown on the pricing page and on the registration form. As part of registration Telzee publishes a public "Text us" page for your business at a Telzee address showing your business number and the required consent language.
6c. AI Receptionist
On plans that include it, the Service can answer calls you do not pick up, or calls received outside your business hours, with an automated assistant ("AI receptionist"). The assistant identifies itself as an automated assistant, collects information you configure (such as the caller's name, callback number and reason for calling), and delivers a transcript, the collected details and an automatically generated summary to you. Conversations with the assistant are transcribed, and are recorded when you have enabled call recording. The assistant does not book appointments, quote prices or transfer calls, and its transcriptions and summaries may contain errors; you are responsible for verifying information before acting on it. You are responsible for the business description and questions you configure, which must not contain unlawful, misleading or offensive content. AI receptionist usage is measured in minutes, rounded up per conversation; minutes beyond your plan's included allowance are billed at 35¢ per minute. We may apply daily usage limits to protect against abuse, in which case callers are directed to voicemail.
6d. Outbound Calling
The Service lets you place calls that display your Telzee business number as the caller ID, either from the application (which rings one of your forwarding phones and then connects the destination) or by dialing your Telzee number from one of your registered forwarding phones ("dial-through"). You may only present caller ID for numbers assigned to your account. You are responsible for keeping your forwarding phones and any dial-through PIN secure; calls placed through them are billed to your account as call minutes.
7. Phone Numbers
Telzee provides business phone numbers for use with the Service. Numbers are provisioned through our telephony carrier and remain the property of the Service while your account is active. You may transfer an existing number into Telzee (porting) by authorizing the transfer in the Service; you represent that you are the account holder or an authorized user for that number with your current provider, and that the information you provide matches your provider’s records. Numbers released by you or reclaimed after account termination may be reassigned.
7a. Emergency Calling (911) Limitations
Telzee is an internet-based (VoIP) service and is not a replacement for traditional telephone service for emergency calls. Calls are forwarded to the phones you register; in an emergency, dial 911 directly from a mobile phone or landline, which has its own emergency service. You must provide a valid street address (no PO boxes) for your business in the Service; it is registered as the emergency service address for your Telzee numbers and you must keep it current when you move. To the extent 911 calling is available through a Telzee number, it works from that registered address and is not location-aware: emergency responders may be sent to the registered address rather than your actual location. Emergency calling through the Service may not work during a power outage, an internet outage, a carrier outage, or if your account is suspended. You agree to inform every user of your Telzee numbers of these limitations.
8. Data and Privacy
Your use of the Service is also governed by our Privacy Policy. You retain ownership of your data. We will not sell your data to third parties.
9. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted service and do not offer a service-level agreement or uptime commitment. We are not liable for any downtime, delays, or service interruptions, including those caused by our carriers and infrastructure providers. Scheduled maintenance will be communicated in advance when possible.
10. Termination
You may cancel your subscription at any time from your billing page; cancellation takes effect at the end of the current billing period. We may suspend or terminate your account for violation of these Terms or for any other reason with reasonable notice. Upon termination, your access to the Service ends and stored data (including call recordings, voicemails, transcripts and messages) is deleted within 30 days unless we are required by law to retain it.
11. Limitation of Liability
To the maximum extent permitted by law, Resultris LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, including damages arising from missed or misrouted calls, message delivery failures, transcription or summary errors, or the limitations of emergency calling described above. Our total liability shall not exceed the amount paid by you to us in the 12 months preceding the claim.
12. Modifications
We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict of law principles.
14. Contact
If you have questions about these Terms, contact us at support@telzee.app. Resultris LLC, Pennsylvania, USA.