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Privacy Policy

Effective date: April 1, 2026. Last updated: September 19, 2026.

This Privacy Policy describes how Telzee, operated by Resultris LLC, a Pennsylvania limited liability company ("Company," "we," "us," or "our"), collects, uses, and protects your personal information when you use our business phone service ("Service").

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, business name, and payment information (held by our payment processor; we do not store card numbers). If you register your business for texting, we also collect the legal name, address, contact details and, where applicable, the tax identifier required by the carrier registry.

Communications Data

As a communications platform, we process and store:

  • Call records: Caller ID, called number, call duration, timestamps, call status, and carrier verification signals used by the spam gate
  • Call recordings: Audio recordings of calls when recording is enabled by you
  • Voicemails: Audio recordings, transcriptions, and AI-generated summaries of voicemail messages
  • AI receptionist conversations: Transcripts of calls answered by the automated assistant, the details it collected (such as name, callback number and reason), AI-generated summaries, and the recording when recording is enabled
  • SMS and MMS messages: Text message content, attached media, sender/recipient numbers, timestamps, and opt-in/opt-out status
  • Contact information: Phone numbers and names of your contacts

Usage Data

We collect information about how you use the Service, including call volumes, feature usage, login activity, and device information.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Route and connect calls, deliver voicemails and messages, and operate the AI receptionist
  • Generate transcriptions and AI summaries
  • File and maintain carrier texting registration on your behalf
  • Process payments and manage your subscription
  • Send service-related communications
  • Monitor usage for billing and plan enforcement
  • Detect and prevent fraud or abuse

3. Data Sharing and Processors

We do not sell your personal information. We share data only with the providers needed to run the Service, each bound to use it solely to provide their service to us:

  • Telephony carrier: Telnyx — routes calls and text messages, hosts the speech recognition and speech synthesis behind the AI receptionist, and registers your business for texting with the carrier registry. Some accounts created before September 2026 were served by Plivo.
  • Transcription: OpenAI — transcribes voicemail audio.
  • Summaries and message extraction: DeepSeek, accessed through OpenRouter, with OpenAI as a fallback — produces the summaries of voicemails and AI receptionist conversations and extracts the collected details from transcripts.
  • Cloud infrastructure: Supabase (database, authentication, file storage) and Vercel (application hosting and website analytics).
  • Payments: Stripe.
  • Email: Resend — delivers notification and account emails.
  • Legal compliance: When required by law, subpoena, or court order.

Text messaging (SMS) consent and mobile information

Businesses that use Telzee may exchange conversational, customer-care text messages with their customers from their Telzee business number. When you text a business at its Telzee number, or give that business your mobile number and agree to receive texts, you consent to receive such messages from that business. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. All the categories of sharing described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, only with third parties that help us deliver the messaging service, including but not limited to platform providers, phone companies, and other vendors who assist in the delivery of text messages.

Callers and message senders

If you call or text a business that uses Telzee, that business is the controller of the resulting records; Telzee processes them on the business's behalf. Calls may be recorded when the business has enabled recording (you will hear a notice), voicemails are transcribed and summarized, and calls answered by the business's AI receptionist are transcribed. Contact the business directly with questions about its use of your information.

4. Data Retention

Call recordings, voicemails, transcripts, AI receptionist conversations and messages are kept for as long as your account is active, or until you delete the related call or message in the dashboard. After an account is closed, this data is deleted within 30 days unless we are required by law to retain it. Billing records are retained as required for tax and accounting purposes.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, two-factor authentication for account owners and administrators, and access controls. However, no method of transmission or storage is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your data in a portable format
  • Restrict or object to processing
  • Withdraw consent

To exercise these rights, contact us at support@telzee.app.

7. International Transfers

Your data may be processed in the United States. By using the Service, you consent to the transfer of your data to the United States, which may have different data protection laws than your jurisdiction.

8. Children's Privacy

The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.

10. Contact

If you have questions about this Privacy Policy, contact us at support@telzee.app. Resultris LLC, Pennsylvania, USA.